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Frequently asked questions

Blue Mountain Calendar 2022

These Calendars are not getting printed or produced by Smugmug, Inc. Therefore the return and refund policy are different to the products you can order in the Art Gallery.

Robert Goodlight will not accept returns and will not refund or exchange its products unless it is subject to all the following conditions

-Within 7 days of receiving the product

-Item including packaging must not be used

-The item has arrived damaged

If all 3 conditions are met please get in touch via the contact form. You will have to send the product back in its original packaging. Robert Goodlight is not responsible for covering the return shipping. Once the product is returned, Robert Goodlight will exchange the product with a new one.

Please note that refunds, exchanges or returns will not be given for a change of mind.

Do you offer returns?

Smugmug, Inc. is responsible for all sales of photographic products through this website. If you are unsatisfied with your order in any way, Smugmug offers a 30-day return policy. To request a refund or replacement for any product, please contact help@smugmug.com

Visit Smugmug terms and condition for more information

Do you offer refunds?

Smugmug, Inc. is responsible for all sales of photographic products through this website. If you are unsatisfied with your order in any way, Smugmug offers a 30-day return policy. To request a refund or replacement for any product, please contact help@smugmug.com. 

Visit Smugmug terms and condition for more information

What is Smugmug?

SmugMug is a paid image sharing, image hosting service, and online video platform that users can upload photos and videos to. The company also conducts the sale of digital and print media for amateur and professional photography.

What are the handling times?

We have an average handling time of 1 (paper prints) and 2-3 (wall art) business days.

Where will my order ship from?

I work with an on-demand order fulfillment company with facilities in the UK.

How much is the shipping?

The shipping charge is shown during the product checkout process. Shipping costs may vary depending on the size of the product ordered. 

What are the shipping times?

Europe: 3-5 business days

America: up to 14 business days

Australia: up to 14 business days

Please take into account that my vendor is located in the UK.

When will I get my order?

Usually, it takes 1-3  days to fulfill an order, after which it’s shipped out. The shipping time depends on your location. See above.

UPDATE [Covid-19] When will I get my order?

Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times because this is something out of our control.

I received a wrong/damaged product, what should I do?

I would be so sorry if you get the wrong or a damaged product. To help us resolve this for you quickly, please email help@smugmug.com as quickly as possible. Smugmug, Inc. is responsible, to help you, with all kinds of issues. If you don't get a response, please send an email via the contact form.

Is there a print guarantee?

Absolutely!

We have a 100% print guarantee.

What’s that mean? If you're ever unhappy with your prints or gifts, SmugMug will reprint or refund your order, whichever you prefer. Simply send us an email within 30 days of receiving your order and we’ll help you out. help@smugmug.com

Note: If you've completed your purchase using a different currency than USD, the refund amount may not exactly match the purchase price due to fluctuations in the exchange rate.

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